Last Updated: September 15, 2025

1. Our Commitment to Your Privacy

Jeevdhaari Keraliya Ayurveda Inc. (“Jeevdhaari,” “we,” “us,” or “our”) is deeply committed to protecting the privacy, confidentiality, and security of your personal and health information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and safeguarding of your information when you visit our website jeevdhaari.ca (the “Site”), and when you utilize our authentic Ayurvedic services, including consultations and treatments, at our clinic in Ontario, Canada.

As a healthcare provider in Ontario, we operate as a Health Information Custodian (HIC) under the Personal Health Information Protection Act (PHIPA) and comply with the federal Personal Information Protection and Electronic Documents Act (PIPEDA). We are dedicated to upholding the highest standards of privacy protection.

2. Information We Collect

To provide you with comprehensive and personalized Ayurvedic care, we may collect various types of information:

a) Personal Health Information (PHI): This is sensitive information directly related to your health and care. It may include:

• Identification & Contact: Your full name, date of birth, mailing address, email address, phone number, and Ontario Health Card Number (if applicable and collected for billing/identification).
• Health History: Information about your current and past health conditions, symptoms, treatments, diagnoses, family health history, lifestyle (diet, exercise, stress), and relevant personal details necessary for Ayurvedic assessment (e.g., Dosha constitution).
• Treatment Records: Details of consultations, recommended therapies (e.g., Panchakarma, Abhyanga, Shirodhara), progress notes, and outcomes of your Ayurvedic care.
• Appointment Information: Records of your scheduled and past appointments.

b) Personal Information (PI): This is information that identifies you as an individual but is not necessarily health-related.

• Contact Data: Your name, email address, and phone number when you fill out website forms (e.g., contact, newsletter sign-up).
• Payment Data: Credit card numbers and other payment details when you book a service or make a purchase. Please note that we typically use secure, PCI-compliant third-party payment processors (e.g., Stripe, Square), and we do not directly store your full credit card details on our servers.
• Account Data: If you create an online account (e.g., for bookings or program access), we collect your username, password, and related profile information.

c) Technical & Usage Data (Derivative Data): Information our servers automatically collect when you access the Site, which helps us understand how our website is used and how to improve it. This includes:

• Your Internet Protocol (IP) address.
• Browser type and operating system.
• Access times and dates.
• Pages viewed, referring/exit pages, and clickstream data.
• Device information (e.g., type, manufacturer, model).

3. How We Use Your Information

We use the information we collect for the following primary purposes:

• To Provide Healthcare Services: To assess your health, provide accurate Ayurvedic consultations, develop personalized treatment plans, and deliver therapies (e.g., Panchakarma, specialized programs).
• Appointment Management: To schedule, confirm, and remind you about appointments, and to manage cancellations or rescheduling.
• Billing & Payments: To process payments for services, issue receipts, and manage billing where applicable.
• Communication: To respond to your inquiries, provide information about your care, send newsletters, updates, or promotional materials (with your consent).
• Clinic Operations: For internal record-keeping, quality improvement, service development, and administrative purposes.
• Website Improvement: To monitor and analyze trends, usage, and activities in connection with our Site to enhance user experience and functionality.
• Legal & Regulatory Compliance: To meet our obligations under PHIPA, PIPEDA, and other applicable laws and regulations in Ontario and Canada, including professional college requirements.

4. Consent

Your knowledge and consent are fundamental to our collection, use, and disclosure of your personal and health information, except where legally required or permitted without consent.

• Implied Consent: By engaging in a consultation, booking an appointment, or submitting your information through our website forms for the purpose of receiving services, you provide your implied consent for us to collect and use that information for the direct purposes outlined in this policy.
• Express Consent: For certain uses or disclosures, especially when sharing your PHI with other healthcare providers outside of Jeevdhaari, we will obtain your explicit, verbal, or written consent.

You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please contact our Privacy Officer to do so.

5. Disclosure of Your Information

We respect the confidentiality of your information. We do not sell, rent, or trade your Personal Health Information to third parties. We may disclose information in specific, limited circumstances:

• With Your Consent: We will only disclose your PHI to other healthcare professionals (e.g., your family physician, specialists) with your express consent, as part of your coordinated care.
• Third-Party Service Providers: We may share your PI (and, where necessary, limited PHI) with trusted third-party vendors, consultants, and service providers who perform services on our behalf, such as payment processing, appointment scheduling software, website hosting, email services, or IT support. These third parties are contractually bound to protect your information and are not permitted to use it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation (e.g., to comply with PHIPA, PIPEDA, or a subpoena), or if we believe such action is necessary to protect the rights, property, or safety of Jeevdhaari, our clients, or the public.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction, provided the new entity agrees to comply with this Privacy Policy.

6. Security of Your Information

We implement robust administrative, technical, and physical security measures to protect your personal and health information from unauthorized access, loss, misuse, alteration, or disclosure. These measures include:

• Secure physical storage of paper records.
• Password protection and encryption for electronic records.
• Use of secure communication channels and SSL encryption for data transmission on our website.
• Regular staff training on privacy and data security.
• Restricting access to your information to authorized personnel only.

While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes for which it was collected, to provide ongoing care, and to comply with legal, regulatory, and professional obligations, including record-keeping requirements under PHIPA and the College of [Your Professional College, e.g., Naturopaths of Ontario].

8. Your Privacy Rights

As a patient and individual in Ontario, you have important rights concerning your personal and health information under PHIPA and PIPEDA, including the right to:

• Access: Request access to your personal and health information records held by Jeevdhaari.
• Correction: Request a correction to your records if you believe they are inaccurate or incomplete.
• Be Informed: Be informed about how your information is being used and to whom it has been disclosed.
• Complain: Lodge a complaint with our Privacy Officer or with the Information and Privacy Commissioner of Ontario (IPC) if you believe your privacy rights have been violated.

To exercise any of these rights, please submit a written request to our Privacy Officer using the contact details provided below. We will respond to your request within the timeframe required by law.

9. Cookies and Tracking Technologies

Our Site may use “cookies,” web beacons, and other tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts.

• Cookies are small data files stored on your device that allow us to recognize you and remember your preferences.
• You have the option to accept or refuse cookies. Most web browsers are set to accept cookies by default, but you can usually modify your browser settings to decline cookies if you prefer. Be aware that declining cookies may affect the functionality and features of our Site.

10. Links to Other Websites

Our Site may contain links to third-party websites that are not operated by us. This Privacy Policy applies only to jeevdhaari.ca. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party websites you visit.

11. Children’s Privacy

We are committed to protecting the privacy of children. Our services are not intended for individuals under the age of 18, unless parental or guardian consent is obtained in accordance with applicable laws. We do not knowingly collect personal information from children without appropriate consent. If we learn that we have collected information from a child without parental consent, we will take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or new technologies. The “Last Updated” date at the top of this policy will indicate when changes have been made. We encourage you to review this policy regularly to stay informed about how we are protecting your information. Your continued use of the Site and our services after any changes signifies your acceptance of the updated policy.

13. Contact Us

If you have any questions, comments, concerns, or requests regarding this Privacy Policy, our privacy practices, or your personal and health information, please do not hesitate to contact our designated Privacy Officer:

Jeevdhaari Keraliya Ayurveda Inc.

1122 Lorimar Dr. Mississauga, ON L5T 1P3

Email: connect@jeevdhaari.ca

Phone:+14372297078